Apply a structured approach

• Consider all aspects • Achievement of goal • Consequences • Unintended  consequences

DMAIC

Define the problem or need
Measure the current situation
Analyse how this fits with the need
Improve settings to address the need
Control the new – and the old too – to maintain stability

SIPOC

Supplier – confirm the actual source of all inputs
Input – list all inputs to each stage
Process – this full list of operations is the starting point!
Output – list all outputs – as well as the real requirement, there will be by-products and wastes
Customer – who will receive each output – and why

QFD

Quality – what do we need to achieve – what is the actual customer need?
Function – what processes are required to fulfil this need?
Deployment – how does each process address the need?

Cause Map

Divide any issue into manageable blocks.

Cause Map

“5-Whys” approach with the format to include: alternative potential causes; interactive potential causes.

Requires “evidence”

Supports Potential Solutions

Divide any issue into manageable blocks.

“Eat the elephant one teaspoonful at a time” – together with help from electroplating-assitance.co.uk